Parking Lot fixtures and pole mounted fixtures are designed for years of service in rugged conditions found in commercial lighting. As an outdoor lighting system, the electronics are designed from the ground up to be rugged, but they are more complex than a HID or HPS fixture. Occasional initial failures, or random failures do occur, typical of all electronic systems. Servicing an LED Parking Lot or Pole Fixture requires the replacing the manufacturer’s failed fixture in the field. This can be expensive, requiring an electrician and often a lift truck to be dispatched on a service call.
The Parking Lot and Pole Fixture FIELD Services Program(SM) takes the pain out of replacing manufacture’s fixture failures. The program provides over a five year period, a payment to cover labor costs associated with field servicing of a manufacture’s failed LED fixtures. It doesn’t replace the Manufacturer’s Warranty, but supplements it to cover unexpected labor services.
For each Area Light/ Parking Lot Pole fixture has a FIELD Service warranty reimbursement of $300 per fixture to cover labor costs for the replacement of the manufacturer’s failed fixture. Failed fixtures have to be returned (prepaid shipping by MetroLED Lighting), and confirmed to be defective by the manufacturer. Metro arranges a replacement unit, and the payment for the field warranty services is provided. Fixtures covered included:
For the Spider Mount Fixture – C2420-BR and the LED Retroplate unit, a payment of $150 is provided to replace a manufacture’s defective unit. The failed fixture needs to be returned, and shown to be defective. We then will arrange a replacement unit to be provided by the manufacturer, and a payment is made to cover labor costs.
The Parking Lot and Pole Lighting FIELD Warranty Program only covers defective fixtures, and does not provide for acts of God, vandalism, poor installation or Electric Utility power issues. For full details contact MetroLED Lighting to discuss the FIELD Warranty Services Program contract.
To start the Parking Lot and Pole Lighting FIELD Warranty Services, fill out the simple information and inventory program form, and contact MetroLED Lighting, for details on getting started.
Need help with understanding or learning about the choices when upgrading to more energy efficient deocative pole lighting, or how to design outdoor site lighting? Or do you need help in designing effective, energy saving commercial lighting? Contact us for engineering assistance or a free consultation.
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