FIELD Warranty Program - Decorative Pole Lighting


Field Labor Warranty for LED Decorative Pole Lighting with Post Tops, Lanterns, Lamps and Other Outdoor Lighting Fixtures

Specification Summary
Lumens N/A Watts N/A
Distribution Other DLC Qualified
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Post Top Kit - Decorative Pole Lights FIELD Warranty Services Program

Fixture Insurance - Extended Labor Delivery - Services Program

LED Post Top fixtures are rugged and durable electronic systems that are designed to be long lasting. As an outdoor lighting system, they are more complex than old HID lighting fixtures. They are subject to occasional initial failures, or random failures, typical of all electronic systems. Servicing an LED Post Top Kit requires the replacing the manufacturer’s failed fixture in the field. This can be costly, requiring an electrician to be dispatched on a service call.

Field Warranty Services for LED Post Tops

The Post Top Kit FIELD Services Program(SM) takes the pain out of replacing manufacture’s fixture failures. The program provides over a five year period, a payment to cover labor costs associated with field servicing of a manufacture’s failed Post Top fixtures. It doesn’t replace the Manufacturer’s Warranty, but supplements it to cover unexpected labor services. The Post Top Kit FIELD Warranty Services Program covers these fixtures:

LED Corn Cob Fixtures ML-D2 Models

For each replacement LED Corn Cob required, we will deliver a new LED Lamp, and a payment of $100 for labor to replace the Post Top Lamp. Metro will ship a replacement Corn Cob Light, and when Metro receives the defective lamp, a payment will be made to cover field servicing costs. LED E39 Post Top Lamp – MLPT-820 Models / Lunera HID 360 For the E39 Post Top Lamp, a payment of $100 is provided to replace a manufacture’s defective unit. The failed lamp needs to be returned, and shown to be defective. We then will arrange a replacement unit to be provided by the manufacturer, and a payment is made to cover labor costs.

Eye Lighting Post Tops Lamps / D4-Retro Kits

Each hard-wired Post Top Kit has a FIELD Service warranty reimbursement of $300 per fixture to cover labor costs for the replacement of the manufacturer’s failed fixture. Failed fixtures have to be returned (prepaid shipping by MetroLED Lighting), and confirmed to be defective by the manufacturer. Metro arranges a replacement unit, and the payment for the field warranty services is provided.

The Post Top Kit FIELD Warranty Program only covers defective fixtures, and does not provide for acts of God, vandalism, poor installation or Electric Utility power issues. For full details contact MetroLED Lighting to discuss the FIELD Warranty Services Program contract.

To start the Post Top Kit FIELD Warranty Services, fill out the simple information and inventory program form, and contact MetroLED Lighting, for details on getting started.

Fixtures Covered by the LED Post Top FIELD Warranty Services Program

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DLC Listed?

The DesignLights Consortium™ (DLC) is a collaboration of utilities and energy efficiency organizations to accelerate energy efficiency measures in commercial buildings. The rebate process that many utilities use requires DLC qualified products to be installed and substantial energy savings realized. As part of the lighting rebate process, the DLC List is the first step in examining outdoor lighting and other projects for rebate eligibility. The DLC list requires LED fixture manufacturers submit test results from certified labs on the luminaires to be qualified, or 'listed' by the DLC. The reports submitted for the DLC qualification process include the LM-79 report that quantifies the LED fixtures performance, as well as, the LM-80 report that examines the actual LED light engine and uses TM-21 methods to project LED lifetimes. By submitting these reports and undergoing the DLC Qualification Process, assures that the Manufacturer of LED lighting products, have met certain minimum specifications for performance, as well as reassurance to the buyer.

DLC List - Specifications for Outdoor and other LED Lighting

For people procuring LED light fixtures, being on the DLC Qualified Product List, assures that the LED outdoor lighting manufacturer specifications have been reviewed and meet minimum performance parameters. The main DLC Qualified Product List performance specifications include:
  • Minimum light output (lumens) from the LED fixture based on lighting application type
  • Zonal Lumens - How the light output is distributed from the fixture to its lighting task
  • Minimum luminous efficiency - How many watts of energy does it take to produce light in lumens per watt
  • Correlated Color Temperature (CCT) - A measure of how the light appears from warm colors like incandescent at a 1,600K CCT to noon bright white at 5,000K CCT.
  • Color Rendering Index - An indication of how color appears under reflected light of the LED fixture. Typical HID metal halide ratings are in the CRI 60 range, incandescent light by definition is a CRI of 100.
  • Lumen Maintenance (L-70) is a projected value of when an LED light source will produce 70% of its original light output. It is listed in hours and the accepted value for the end-of-life for an LED fixture. An L-70 lifetime rating is temperature dependent and is usually listed at 25° C. An L-70 lifetime of 50,000 hours at 12 hours per day of LED fixture use is 11.4 years of outdoor lighting fixture use.
  • Warranty - The DLC requires some more tea of five years

DLC List and Rebates for LED Outdoor Lighting

LED lighting rebates are most often offered by Electric Utilities, and sometimes by State grant making organizations. Rebates are highly variable, and have many different requirements to be eligible for rebates. But in general, a product that is qualified on the DLC List is a good indication that rebates for outdoor lighting can be obtained. A good first source for finding rebate information is the DSIRE (Database of State Incentives for Renewables & Efficiency). Outdoor lighting rebates are generally of two types, qualified product rebates and performance based programs. Qualified product rebates are most often a rebate of a fixed amount per fixture replaced, while the performance based programs are based on the kilowatt hours or peak kilowatts of load electricity saved.

Rebate Process for LED Outdoor Lighting

Determination of which option is optimal in obtaining outdoor lighting rebates will require a modest amount lighting design and economic analysis. In overview, the rebate process involves:
  • Inventorying existing HID lighting fixtures,
  • Determine what lighting levels are required for the outdoor lighting application,
  • Selecting LED fixture will meet these lighting requirements at the lowest possible energy use
  • Compiling a spreadsheet of existing lighting fixtures compared to the proposed fixtures
Most utilities will require a spreadsheet that lists what HID fixture is being replaced with what DLC Listed product. The spreadsheet will often articulate the savings per fixture count, application type (e.g. garage lighting), and the total kilowatt hours saved and the load reduction in kilowatts. Based on this information the utility can quickly qualify the LED lighting installation for rebates, and give a general indication of the rebate amounts and levels. After the project is installed, most often certifications are required by the property owner that the installation has been completed, and in some cases, a site inspection will take place. The Utility or other rebate grantor will then mail a check to the property owner for the agreed rebate amount.