Fixture Insurance - Extended Labor Delivery - Services Program
LED Post Top fixtures are rugged and durable electronic systems that are designed to be long lasting. As an outdoor lighting system, they are more complex than old HID lighting fixtures. They are subject to occasional initial failures, or random failures, typical of all electronic systems. Servicing an LED Post Top Kit requires the replacing the manufacturer’s failed fixture in the field. This can be costly, requiring an electrician to be dispatched on a service call.
The Post Top Kit FIELD Services Program(SM) takes the pain out of replacing manufacture’s fixture failures. The program provides over a five year period, a payment to cover labor costs associated with field servicing of a manufacture’s failed Post Top fixtures. It doesn’t replace the Manufacturer’s Warranty, but supplements it to cover unexpected labor services. The Post Top Kit FIELD Warranty Services Program covers these fixtures:
For each replacement LED Corn Cob required, we will deliver a new LED Lamp, and a payment of $100 for labor to replace the Post Top Lamp. Metro will ship a replacement Corn Cob Light, and when Metro receives the defective lamp, a payment will be made to cover field servicing costs. LED E39 Post Top Lamp – MLPT-820 Models / Lunera HID 360 For the E39 Post Top Lamp, a payment of $100 is provided to replace a manufacture’s defective unit. The failed lamp needs to be returned, and shown to be defective. We then will arrange a replacement unit to be provided by the manufacturer, and a payment is made to cover labor costs.
Each hard-wired Post Top Kit has a FIELD Service warranty reimbursement of $300 per fixture to cover labor costs for the replacement of the manufacturer’s failed fixture. Failed fixtures have to be returned (prepaid shipping by MetroLED Lighting), and confirmed to be defective by the manufacturer. Metro arranges a replacement unit, and the payment for the field warranty services is provided.
The Post Top Kit FIELD Warranty Program only covers defective fixtures, and does not provide for acts of God, vandalism, poor installation or Electric Utility power issues. For full details contact MetroLED Lighting to discuss the FIELD Warranty Services Program contract.
To start the Post Top Kit FIELD Warranty Services, fill out the simple information and inventory program form, and contact MetroLED Lighting, for details on getting started.
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